If something is not to your satisfaction with your item, custom and personalized pieces are excluded, you have 15 days to request a return. If 15 days have passed since you received your order, and you have not notified us of your request for a return, then you will not be eligible for a refund. Sometimes, we may accept exchanging your order for another item or credit note. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns for refunds on pieces made to order, including English and western spurs and any personalized items. If the piece you ordered is not available in immediate stock then we will notify you by email that it will need to be made-to-order and await confirmation before proceeding with producing your piece. If we receive confirmation that you would like to proceed with the order, then production will commence, alternatively, a full refund will be applied automatically to your credit card or original method of payment
There are no returns or refunds on custom work or made-to-order pieces.