DESIGN & METALS
What is Holly Spagnola Designs' jewelry made of?
Each piece at Holly Spagnola Design is made by the artist’s own hands using silver and gold, accented with the enamel and precious gemstones.
What is your design process like?
Our jewelry goes through the process of sawing, shaping, soldering, and polishing before the final touches of hand engraving and stone setting.
SHIPPING AND ORDERS
I need my order fast! How can I change the shipping to be expedited?
If your order needs to be shipped sooner – just let us know via email so arrangements can get made for expedited services.
My order is a gift. How can I add a special note to it?
If your item is a gift, let us know so we can have it arrive with a special note. Email us at firstname.lastname@example.org.
Where can I see your jewelry in person?
You are always more than welcome to visit our shop in Harwinton, CT, United States, Connecticut
How long does it take to get my jewelry?
We will email you the expected shipping date once we receive your order and it is ready to ship. Upon receiving your order we will let you know how long it will take to make your piece if it is not in stock.
USPS Priority Mail and UPS are our preferred carriers, and most orders are delivered within 5 days of purchase.
Why am I required to provide my email and phone number when making a purchase?
We safeguard your information diligently and will never spam you or sell your personal data to third parties. For order confirmation, shipping, and tracking updates, we need your contact information so that we can get in touch with you.
I mistakenly provided the wrong shipping address on my order form. Could you please fix it for me?
Our customers' satisfaction is always our top priority. If you notice a mistake on your order confirmation email, please contact us right away so we can correct it for you!
RETURNS AND REPAIRS
Do you take returns?
We have a very strict Returns Policy that lasts 7 calendar days. If 7 days have passed since you received your order, and you have not notified us of your request for a return, then you will not be eligible for a refund. Sometimes, we may accept exchanging your order for another item or credit note.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How can I ship my jewelry back to you?
To return your product, you should mail your product to: 282 Terryville Rd Harwinton Connecticut US 06791
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you issue refunds or accept returns on custom or made-to-order pieces?
We do not issue refunds or accept returns on pieces made to order, including English and western spurs and any personalized items.
If the piece you ordered is not available in immediate stock then we will notify you by email that it will need to be made-to-order and await confirmation before proceeding with producing your piece.
If we receive confirmation that you would like to proceed with the order, then production will commence, alternatively, a full refund will be applied automatically to your credit card or original method of payment
How long does it take you to issue refunds?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
I sent my item back, but I still haven't received the refund. What's the next step?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Do you accept exchange requests?
We only replace items if they are defective or damaged due to shipping. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you a return label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How do I clean my jewelry?
If it is cared for properly, fine jewelry can become a treasured family heirloom. It needs to be loved and treated well so it can be enjoyed for generations to come.
To clean your jewelry yourself, brush delicately with a very soft small brush in lukewarm soapy water, then carefully rinse it in lukewarm water and wipe it with a soft cloth.
What precautions do I take to care for my jewelry?
Avoid any kind of contact with household bleach or cleaning products, which will quickly cause gold to discolor and possibly disintegrate. Take off your jewelry when swimming or bathing.
Prevent your jewelry from coming into contact with hair spray, deodorants and perfumes. Extreme temperatures, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.
Protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel and Ceramic finishes can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals.
How do I store my jewelry?
When not wearing your fine jewelry, Store it carefully in its original pouch or box or another suitably lined box or pouch and try not to let the pieces touch to avoid scratching.
How do I care for my English Eqcessories™
Dirt is your enemy. To protect your spurs and silver embellished accessories, keep them clean from dust and mud. The best way to clean them is to wash them in water and gentle soap with an old toothbrush. Dry thoroughly. A polishing cloth will restore their luster. If heavily tarnished, a gentle silver polish can be used without harm. Do not soak spurs, bits, and stirrups in water for an excessive time.
How do I clean my Western Spurs?
Like all the stainless steel products, Gun metal "blued" spurs need an additional step of oil or WD4o after cleaning. Completely dry spurs before applying and wipe off remaining oil.